Refund Policy

Last updated: December 30, 2025

7-Day Free Trial

Full Enterprise access for 7 days. No credit card required. Experience everything before you pay.

Annual Plan Guarantee

30-day money-back guarantee on annual plans. Full refund if you're not satisfied.

Pro-Rated Refunds

Annual subscribers receive pro-rated refunds for unused months when canceling.

Easy Process

Request refunds via email or dashboard. Processed within 5-10 business days.

Our Philosophy

At Visual Sentinel, we believe you should fully experience our product before paying. That's why every new account gets a 7-day free trial with full Enterprise-level access—no credit card required. This gives you time to set up monitors, test alerts, and experience all features before making any commitment.

7-Day Free Trial

Every new account receives 7 days of full Enterprise access:

  • No credit card required to start
  • All Enterprise features: 300 monitors, 30-second checks, visual monitoring, unlimited team members
  • Email reminders before trial ends
  • Your data is preserved for 7 days after trial ends

Refund Policy by Plan

Annual Plans (Starter, Agency, Enterprise)

  • 30-day money-back guarantee — Full refund within 30 days of payment, no questions asked
  • Pro-rated refunds — After 30 days, receive a refund for unused months (minus the annual discount)
  • Downgrade credit — When downgrading, unused balance is credited to your account

Monthly Plans (Starter, Agency, Enterprise)

  • 48-hour window — Full refund available within 48 hours of payment
  • No refunds after 48 hours — Since you had a full 7-day trial, monthly payments are non-refundable after 48 hours
  • Cancel anytime — Your subscription continues until the end of the billing period

We encourage monthly subscribers to use the full 7-day trial to ensure our service meets your needs before subscribing.

Why Different Policies?

With our 7-day free trial, you get complete access to all Enterprise features before any payment. This means:

  • You can fully evaluate whether Visual Sentinel meets your needs
  • Set up real monitors and test actual alerts
  • No surprise features or limitations after you pay

Annual subscribers commit to a longer period and receive a 25% discount, so we offer a 30-day guarantee and pro-rated refunds. Monthly subscribers have already tested the service during the trial, so refunds are limited to 48 hours for billing errors.

What's Not Eligible for Refund

  • Account terminated due to Terms of Service violations
  • Monthly subscriptions after the 48-hour window
  • Unused monitor slots or features
  • Third-party integration costs (SMS credits, external services)
  • Refund requests made more than 60 days after payment

How to Request a Refund

To request a refund:

  1. Email us at billing@visualsentinel.com with your account email
  2. Use the dashboard: Go to Settings > Billing > Request Refund
  3. Contact support: support@visualsentinel.com

Refund Processing

  • Processing Time: 5-10 business days after approval
  • Refund Method: Original payment method
  • Currency: Refunded in the original currency
  • Confirmation: Email confirmation when processed

Questions?

If you have questions about our refund policy:

  • Billing Support: billing@visualsentinel.com
  • General Support: support@visualsentinel.com
  • Response Time: Within 24 hours on business days